Frequently Asked Questions
Gelato and ice cream typically have the same ingredients: Milk, cream, sugar.
The difference is in the ratios. Ice cream uses more cream vs. milk, while gelato uses more milk vs. cream so it’s lower in fat.
Gelato is also served at a warmer temperature and is churned more slowly than ice cream.
Add all of this up and you get a creamy, smooth, and intensely flavoured gelato.
The difference is in the ratios. Ice cream uses more cream vs. milk, while gelato uses more milk vs. cream so it’s lower in fat.
Gelato is also served at a warmer temperature and is churned more slowly than ice cream.
Add all of this up and you get a creamy, smooth, and intensely flavoured gelato.
We take food allergen risks very seriously!
In Australia, all food businesses are required to have an effective allergen management plan as part of their food safety program and train their staff in food allergen risks.
We provide clear and accurate information about our products, and manage the unintentional presence of food allergen as best as possible.
While we do offer gluten free, dairy free, lactose free and vegan options, we cannot fully eliminate the risk of possible cross-contamination.
Please be aware, we are a small batch production with a single production facility and allergens (e.g. dairy, peanuts, tree nuts, soy, gluten) are present in the environment.
Even with all due care, cross-contamination with trace elements can happen during the production, storing or displaying process.
Extra washing of spoons, scooping from different areas of trays or getting a new batch of gelato will NOT mitigate the risk.
Please understand we have a strict food safety policy in place. We won’t gamble with your health.
In Australia, all food businesses are required to have an effective allergen management plan as part of their food safety program and train their staff in food allergen risks.
We provide clear and accurate information about our products, and manage the unintentional presence of food allergen as best as possible.
While we do offer gluten free, dairy free, lactose free and vegan options, we cannot fully eliminate the risk of possible cross-contamination.
Please be aware, we are a small batch production with a single production facility and allergens (e.g. dairy, peanuts, tree nuts, soy, gluten) are present in the environment.
Even with all due care, cross-contamination with trace elements can happen during the production, storing or displaying process.
Extra washing of spoons, scooping from different areas of trays or getting a new batch of gelato will NOT mitigate the risk.
Please understand we have a strict food safety policy in place. We won’t gamble with your health.
Yes, they are. 100%
We are aware of a rumour, cane sugar not being vegan due to the use of bone ash in the production process. That’s an American thing.
Our local Bundaberg cane sugar does not contain any nasties. It is vegan!
Please note, while our sorbets are vegan, due to our small facility and the way it is stored, there is a small possibility of cross-contamination with non-vegan items.
We are aware of a rumour, cane sugar not being vegan due to the use of bone ash in the production process. That’s an American thing.
Our local Bundaberg cane sugar does not contain any nasties. It is vegan!
Please note, while our sorbets are vegan, due to our small facility and the way it is stored, there is a small possibility of cross-contamination with non-vegan items.
All our sorbets are lactose free.
By the way- Did you know there are no naturally lactose free dairy products? All “lactose free”
products have lactase added.
By the way- Did you know there are no naturally lactose free dairy products? All “lactose free”
products have lactase added.
No, we don’t use eggs due to regulatory requirements. We do however use mix-ins which may contain egg (biscuits, crumbs etc). Please ask staff.
No way! We exclusively use fresh pure cream, not thickened cream, which often contains beef gelatine.
All our gelato and sorbet are made fresh daily in small batches, which means that at busy times
popular flavours will sometimes sell out.
But don’t worry—we will whip up a new batch as soon as possible!
And as we use a time-consuming traditional process, this might take a day. We don’t use short cuts -
we value quality!
popular flavours will sometimes sell out.
But don’t worry—we will whip up a new batch as soon as possible!
And as we use a time-consuming traditional process, this might take a day. We don’t use short cuts -
we value quality!
Simple – transparency and food safety.
Because we don’t melt our products at the end of the day, re-churn them the next and present them
as fresh.
Our gelato is made fresh daily. We start very early each morning and until a new fresh batch goes
into the display, we will scoop the product from the day before.
Because we don’t melt our products at the end of the day, re-churn them the next and present them
as fresh.
Our gelato is made fresh daily. We start very early each morning and until a new fresh batch goes
into the display, we will scoop the product from the day before.
Yes, we do!
We take pride in using local ingredients that not only taste amazing but also support our local
economy and foster community relationships.
Much of the fresh produce we use is from the Atherton tablelands. Sourced from farmers we
personally know and trust.
It is a bit more expensive, but local means fresher produce, better quality gelato, and a smaller
carbon footprint.
We take pride in using local ingredients that not only taste amazing but also support our local
economy and foster community relationships.
Much of the fresh produce we use is from the Atherton tablelands. Sourced from farmers we
personally know and trust.
It is a bit more expensive, but local means fresher produce, better quality gelato, and a smaller
carbon footprint.
Both contain about the same amount of sugar (18-20%). Sorbets are a bit higher in sugar as fruit naturally contains fructose.
Yes! We are open every day of the year………unless there is a cyclone!
Sometimes we open a bit later due to equipment or human failure. Please check our Facebook page
for updates.
Sometimes we open a bit later due to equipment or human failure. Please check our Facebook page
for updates.
It is too noisy in our kitchen and at the front we are very busy serving, so often we don’t get to the phone in time. Leave a message and we'll get back to you asap. Better email us: devinegelato@gmail.com.
We would need an extra staff member to service the calls. That would increase the cost of the gelato
and we are trying hard to keep our prices as low as possible for the community.
We had no price increase since 2019!
and we are trying hard to keep our prices as low as possible for the community.
We had no price increase since 2019!
Yes, we currently offer 500ml & 1000ml take away containers.
Sorry, no! We are already at full capacity with our production.
Unfortunately, not at the moment. It is on our to do list, but first, we have to find ways to extend our storage space and production capacity.